Privacy Policy – Engraving by MW

 

Miracle Web Soft (“we”, “our”, “us”) operates the Engraving by MW Shopify application (the “App”). This Privacy Policy explains how we collect, use, disclose, and protect information when merchants install or use our App.

By installing or using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Merchant Information

When you install the App, we may collect the following information from your Shopify store:

      • Store name and store URL

      • Store email address

      • Shopify store ID

      • App-related configuration settings

This information is required to provide and maintain the App’s functionality.

1.2 Customer Information

When customers place orders that include engraving or personalization options, the App may process:

      • Custom engraving text or personalization inputs

      • Product and order details related to engraving

We do not collect customer payment details, as all payments are securely processed by Shopify.

 

    2. How We Use Information

    We use the collected information to:

      • Provide engraving and personalization functionality

      • Display engraving details in Shopify orders

      • Apply engraving charges correctly to the cart

      • Maintain, improve, and optimize the App

      • Provide customer support and respond to inquiries

      • Ensure security and prevent misuse of the App

    We do not use data for advertising or sell any data to third parties.

      3. Data Sharing and Disclosure

      We only share information in the following cases:

        • With Shopify, as required for app functionality

        • When required by law or legal process

      We do not sell, rent, or trade merchant or customer data.

      4. Data Storage and Retention

        • Data is stored securely using industry-standard practices

        • We retain data only for as long as necessary to provide the App’s services

        • When the App is uninstalled, related data is deleted or anonymized within a reasonable period unless legally required to retain it

      5. Data Security

      We implement appropriate technical and organizational measures to protect data, including:

        • Secure server environments

        • Restricted access controls

        • Regular system monitoring

      However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

      6. Merchant Rights

      As a merchant, you have the right to:

        • Request access to your data

        • Request correction or deletion of your data

        • Uninstall the App at any time, which will stop further data collection

      To exercise these rights, please contact us using the details below.

      7. Customer Privacy

      The App processes customer engraving inputs solely to fulfill personalization requests. Merchants are responsible for informing their customers about personalization data usage within their own store privacy policies.

      8. Cookies and Tracking Technologies

      The App does not use cookies for advertising or tracking purposes. Limited technical logs may be used to ensure proper functionality and performance.

      9. Third-Party Services

      The App operates within the Shopify platform and relies on Shopify APIs. Any data shared with Shopify is subject to Shopify’s Privacy Policy.

      10. Changes to This Privacy Policy

      We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date. Continued use of the App after changes constitutes acceptance of the revised policy.

      11. Contact Us

      If you have any questions about this Privacy Policy or data practices, you may contact us at:

      Company Name: Miracle WebSoft
      Email: reach.miraclewebsoft@gmail.com
      Website: https://miraclewebsoft.com